Refund policy

Returns and refunds

You may request a return within 30 days of delivery by emailing care@aurlennepearls.com with your order number. We provide a prepaid return shipping label for eligible domestic returns. Please contact us before sending your return; we will provide the return instructions and address.

For preference or fit returns, jewelry must be unworn and unaltered. After we receive and inspect your return, we will review and process the approved refund to your original payment method. We charge no restocking fee. Requesting a return or receiving a label does not automatically issue a refund. Your payment provider determines when the refund appears in your account.

We do not offer direct exchanges at launch. Please contact us to arrange a return and place a separate order for a replacement.

If your order arrives damaged, defective, or incorrect, contact care@aurlennepearls.com so we can help. Nothing in this policy limits your applicable consumer rights.